infotrack

Your customers get fast replies
You get your evenings back

infotrack answers routine support emails for your store — shipping, returns, order status. When something needs your judgment, it pings you on Telegram. You reply, they get their answer. You stay in control.

Handled by AIReplied in 8 min
marie.dupont@gmail.com
Where is my order #4521?

Hi, I placed an order 5 days ago and still haven't received any tracking info...

AI Reply

Hi Marie! Your order #4521 was shipped on April 12 and is currently in transit. Based on standard delivery times (3–5 business days), you should receive it by Thursday. Here's your tracking link:

Escalated to youNotified in 5 min
lucas.martin@gmail.com
Broken item — I want a full refund

I received my order yesterday and the product is completely damaged. I took photos. I want a full refund or I'm filing a dispute.

AI needs your help

Customer received a damaged product and is requesting a full refund. They mention filing a dispute. How would you like me to respond?

Reply via Telegram

Set up in under 5 minutes

No migration, no new helpdesk to learn

1

Connect your Gmail or Google Workspace

Link your support inbox with one click. No setup, no migration — it works with Gmail and Google Workspace accounts.

2

Tell it your rules

Paste your return policy, shipping times, and tone. The AI follows your instructions — not its own.

3

You stay in the loop

Routine questions get answered quickly. Tricky ones land in your Telegram. You reply there, the customer gets their answer.

What changes when infotrack handles your support

Less time answering emails. Happier customers. Same inbox.

Customers stop waiting

Your AI agent replies within minutes — even at 2am on a Sunday. Fast enough to impress, natural enough that it feels like a real person.

Hard questions come to you

The AI doesn't guess on things it's unsure about. It sends you the email on Telegram, you reply with the answer, and the customer gets it by email. Simple.

One agent per store or brand

Running multiple stores? Each one gets its own agent with its own inbox, instructions, and tone.

It follows your rules, not its own

Write your return policy, shipping times, and FAQ once. The AI applies them consistently to every email — no training, no onboarding.

It remembers the conversation

When a customer follows up, the AI has the full email thread. No 'sorry, can you repeat your issue?' moments.

Nothing goes out without your say

You set the boundaries. The AI handles what's inside them. Anything outside gets escalated to you before a response is sent.

Simple, transparent pricing

Start free. Upgrade when you're ready.

Try free — 50 emails, no credit card required
Starter
€49/month
300 emails/month included
Overage billing coming soon
Up to 2 agents
Gmail / Google Workspace + Telegram integration
Email thread context
Most Popular
Growth
€129/month
1,500 emails/month included
Overage billing coming soon
Up to 5 agents
Gmail / Google Workspace + Telegram integration
Email thread context
Scale
€299/month
5,000 emails/month included
Overage billing coming soon
Unlimited agents
Gmail / Google Workspace + Telegram integration
Email thread context

All plans include Gmail / Google Workspace + Telegram integration and full email thread context.

Frequently asked questions

Everything you need to know about infotrack

Your next support email is already waiting

Set up your AI agent in under 5 minutes. First 50 emails are free.